Sophona is a platform that plans the work, executes it with real tools, judges its own results against evidence and stops when a human is needed.
There is no blank canvas and no onboarding maze. From the first login you have an assistant that already knows the product and does the work with you: set up an Operator, design a process, build an application, wire an RPA robot, explain what a setting does. You are never the person who has to learn the tool first.
It configures one for you — persona, skill map, model, voice and channels — and you talk to it a minute later.
It writes the app, hosts it on your instance and hands you the address. No deployment ticket, no DevOps.
It designs the process from your description and validates each block while it builds, not after the fact.
What are we working on today?
Sophona is not a tool you add to a stack. It is the stack: the people, the conversations, the software you have not bought yet, and the work itself — under one login, on your own machines. There is nothing to integrate, because nothing was apart.
Operators with real roles, a place in the org chart and calendars of their own — and your people alongside them, taking over whenever it matters.
Meetings, internal chat and a phone number in the same system — and Operators that show up in the channels your company already uses.
A CRM, a board, a tracker, a client portal. Describe it in a sentence and it exists — hosted on your own instance, behind your own login, in minutes.
Processes, desktop robots, API calls, documents and schedules — the same environment that holds the team and the tools also does the job.
And no, we are not asking you to leave Google or Microsoft — we like both. Sophona connects to Google Workspace and Microsoft 365: mail, calendars, Teams and Google Chat. Your Operators work inside the channels your company already lives in, rather than beside them. What you build here fills the space between those tools that until now was filled by people copying things across.
You describe the job: an Operator that finds companies worth talking to, writes the first email and picks up the phone when someone replies.
It needs somewhere to put them. So while you are still describing the role, the CRM is built around it — contacts, stages, owners, notes — hosted on your instance, behind your login, in minutes.
Your people need to see it. A board appears next to it, showing the same pipeline the Operator is working, so a human can reorder it, correct it or take a conversation over.
Nothing had to be integrated, because nothing was ever separate. The Operator, the CRM and the board are one system that happens to have three faces.
One person can now run what used to need a department — not because the work got smaller, but because hiring, buying tooling and wiring it all together stopped being three separate projects with three separate bills.
No procurement, no vendor comparison, no integration project, no seat licences for a tool half the team will never open. You say what you need, it appears where everything else already is.
Our CEO wanted an assistant, so she did what anyone does before hiring a person: she wrote down the duties and the requirements. Then, instead of posting the ad, she handed the document to Sophona.
The scope of the role, what it has to keep track of, what it must never let slip. Written the way you write for a human being — nothing about software, nothing about configuration, no idea yet which tools would end up involved.
Sophona read the document and asked about everything it did not say: what the assistant should be called, which parts of the job needed more detail, and which tools the work would actually touch. The same conversation you would have with a new hire on their first day — only this time the new hire was asking.
The assistant was assembled from that conversation and connected to the accounts the job runs on: the mailbox, the calendars, chat, Sheets and Docs. Not an integration project — simply the accesses any new colleague is given in their first hour.
Then came the part that was not in the document. Work that gets done has to be recorded somewhere, so Sophona built an application for the two of them — something CRM-shaped, but cut to this particular pair rather than to a market segment.
Nothing here was an integration in the project-plan sense. These are the same accounts a person joining the company would be added to, granted to somebody who happens not to be a person.
A place for the assistant to file what she has handled, and a view where the CEO sees it summarised instead of reported. Two sides of one small application, built because the work needed it — not because someone put it on a requirements list.
They work as a pair. Things stopped sitting around waiting for somebody to notice them, and nothing has to be chased any more, because following up is now somebody's actual job — and that somebody does not forget, get busy, or go quiet for three days. The blockers that used to live in 'I'll get to it' are simply not there.
Same Operator, same memory, same governance — whichever surface the work happens on. Click through the panels on the right; they all work.
A loop that plans the job, executes it with real tools and judges its own results against evidence — not a chat with tools bolted on.
“Reconcile last month's invoices and flag anything that does not match.”
Every stage is graded on recorded evidence — a file, an API result, a search result — never on the Operator's own description of what it did.
An Operator is not a chat with tools bolted on. It is a loop that decides whether the work was really done — judged on evidence, not on its own description of what it did. This is the hardest part of the product to copy.
A separate, cheap model evaluates the request in parallel with the main one and answers one question: does this need a tool, or are words enough? Because both run at the same time, the check costs no extra waiting.
A complex request is split into stages, each with its own step budget and an observable completion condition — not 'done', but 'three files with test cases exist'. A verification stage is added automatically.
Processes, desktop RPA, API calls, files, the phone. Every result is recorded as evidence rather than summarised away.
After each pass an independent model judges the stage on the evidence: done, continue, evidence missing, failed, or wait for a human. A claim without evidence gets challenged.
If a turn ended without a single tool call while the prebrief said one was needed, the system sends it back with 'do it now instead of describing it'. The check runs after the reply, in the background, so nothing slows down.
The task list updates live, a reasoning panel shows what the Operator is doing right now, and the outcome is stored with everything it was based on.
Three guards keep an autonomous loop from spinning: a step budget per stage, a deadlock counter that force-closes a stuck stage with whatever it managed to gather, and repeat detection that forces a fresh check instead of another identical pass.
Nodes for people, topics, agreements and milestones; edges for relations and dates. That is why an Operator can say 'we agreed this last week, that other thing was three months ago' instead of treating everything as equally fresh.
Summaries produced while a session compacts feed the graph with topics as the conversation runs, so memory builds without anyone cataloguing it by hand.
People, roles, teams and relations, used for routing: the Operator knows who owns an area and can hand a case over — and a manager can correct that decision.
Documents go into a vector store and are read by meaning. Web results are treated as evidence and face the same arbiter judgement as everything else.
Sophona is not a service where your company becomes a row in someone else's system. Every customer gets their own instance — their own machines, their own applications, their own database. Nothing is pooled, nothing is shared, and nothing you build sits on a hosting platform we simply resell.
Automations and applications run on workers assigned to you alone, never in a shared pool competing with other companies for capacity.
Every application built here gets its own isolated container inside your instance, with its own address and its own lifecycle — not a tenant slot on a public platform.
Your records, your Operators' memory and your documents sit in a database of your own. No shared tables, no neighbours.
Run it in our cloud or install it on your own servers — Linux or Windows. Same product, same behaviour, your choice of where it lives.
An Operator that remembers your organisation is only useful if you can say exactly where that memory lives, who can reach it, and what the Operator is allowed to do on its own.
Your conversations, documents and records are not used to train models. Providers are called through our abstraction layer and can be chosen per Operator.
Sensitive data recognised in a conversation is replaced by tokens before it is written to the database and before it is sent to a model, then substituted back on read. Enabled per Operator.
Documents uploaded for a single conversation are cleared when the session closes, so they never pollute the permanent index. Organisation knowledge is stored separately and shared deliberately.
Credentials and keys are stored encrypted under a system key and decrypted only by an authorised call at execution time. The Operator never sees the raw value.
You authorise a service once and the Operator calls its API without ever holding the credentials — tokens are injected server-side, in flight.
Administrator and service roles are separated and entry points are gated by role. An Operator only sees the tools assigned to its skill map and its channel; administrative tools are panel-only, never available through the widget or the phone.
Approval points inside a process, a clarification mode, a stop on exception, operator takeover of a live conversation and a hard stop button. Value thresholds decide what an Operator may close by itself.
Session logs with stages, tool calls, evidence, errors and timings, plus prompt and response tokens, cache hits and reasoning cost per session and per model.
Kubernetes deployment with separated development and production environments, short-lived tokens between services, and single-tenant instances for enterprise: separate runtime, separate data boundary. Cloud or self-hosted.
Built to operate under GDPR and the EU AI Act, with regulatory packages handled for telephony numbers in the countries that require them.
Several of these controls are configured per Operator rather than switched on globally. We walk through the exact settings for your case during the audit, before anything touches production data.
We can walk your technical team through the loop, the memory graph and the governance model — on your data, under NDA.